We design, deploy, and maintain phone agents tuned to your CRM, your scheduling stack, and your after-hours policy — so the next call gets answered correctly the first time.
How it works
We’re not a reseller of a generic voice platform. Every deployment is configured around how your business already books, qualifies, and escalates — so training is minimal and the agent sounds like yours, not a vendor demo.
We listen to two hours of your real calls, pull your CRM and scheduling schema, and document your top five escalation paths.
We write the script for your vertical — vocabulary, disclaimers, after-hours policy — and wire it to your existing tools so bookings and qualification behave the way your business already does.
The agent answers simultaneously with your team for a week. We compare outcomes against your human reception, then retire shadow mode.
Calls go live on STIR/SHAKEN-attested, TCR/10DLC-registered numbers. We review transcripts monthly and tune for the calls your team flagged.
Verticals
A dental office, a 12-truck HVAC contractor, and a four-attorney estate practice each need different intake language and different after-hours behavior. We build for the vertical — not against it.
Patients call at lunch, after school, and on Saturday morning — exactly when the front desk is buried in the patients already in the chair.
Hi, I need to move my cleaning on Thursday — I’ve got a meeting that ran late.See the full scenario →
A no-heat call at 9 PM and a routine tune-up at 10 AM both hit the same line, but they need different triage, different urgency, and different arrival windows.
My furnace stopped an hour ago and I’ve got two kids. Can someone come tonight?See the full scenario →
New callers describe the heart of a potential matter before anyone has run a conflict check.
I’m calling about a boundary dispute with my neighbor. We’ve been in mediation for eight months.See the full scenario →
A Zillow lead at 11 PM and a past-client referral at 8 AM look similar on the surface, but they need completely different routing, urgency, and follow-up.
I saw the Maple Street listing on the MLS yesterday and want to see it this weekend.See the full scenario →
Integrations
Pricing
Pricing is bounded by usage, not by seat count — so a solo bookkeeper and a 30-truck HVAC company aren’t on the same plan or the same pitch.
For solo operators and single-location practices getting their first call-volume problem solved.
500 minutes included
For multi-line practices and contractor offices with branch-specific escalation rules.
1,500 minutes included
For regional operators running 6+ sites that need reporting per location and SLAs.
5,000+ minutes included
Compliance
Carrier registration, consent language, and AI disclosure are not features you bolt on. We do them as part of deployment so you don’t carry that admin burden month over month.
Every call carries a verified identity header so carriers don't flag your number as spam-suspect.
We register your brand and campaign with The Campaign Registry before a single outbound call.
State-specific one-party / two-party consent scripts built into the call flow — not bolted on.
California, Colorado, Connecticut, and the rest of the patchwork — disclosures surfaced at the right moment.
Configurable escalation rules and live transfer to your team. No caller trapped in a loop.
For medical and dental — business associate agreements available, transcripts kept out of LLM training.
Frequently asked
Get in touch
Twenty minutes, no slides. We’ll listen, flag the two or three things we’d change in your current phone flow, and quote a deployment range.
Or skip the form and email countertone@polsia.app — the team inbox lands in the same place.